Shipping & Returns
During sales period shipping costs may arise.
GREECE
Enjoy FREE shipping, 2-6 days delivery for orders over 70€ (Geniki
Taxydromiki or ELTA Courier)
For orders below 70€ we offer 2-6 days delivery for 3€ (Geniki Taxydromiki or
ELTA Courier)
Cash On Delivery fee is +3€ per order
EUROPEAN UNION
For orders over 250€
Enjoy FREE shipping, 2-3 days delivery depending on destination (UPS
Express Saver Service)
For orders below 250€
We offer 2-3 days delivery for 30€ (UPS Express Saver Service)
UK
For orders over 250€
Enjoy FREE shipping, 2-3 days delivery (UPS Express Saver Service)
(you will be notified via email)
For orders below 250€
We offer 2-3 days delivery for 35€ (UPS Express Saver Service)
USA
For orders over 300€
Enjoy FREE shipping, 2-3 days delivery (UPS Express Saver Service)
(you will be notified via email)
For orders below 300€
We offer 2-3 days delivery for 40€ (UPS Express Saver Service)
Customs and taxes may apply. The recipient of the shipment is responsible
for all import fees, if any.
GENERAL
- Orders are typically dispatched within 24 hours of receipt and need 2-10 days for shipment, depending on destination.
- Once the order is dispatched, you will be notified for the tracking number of your order via email.
- All orders are shipped via Recorded Hellenic Mail, or UPS Express Saver Service and Geniki Courrier (Greece only).
- We will contact you via email if there are any issues with your order.
- All orders are processed during working days. We do not process orders on weekends or holidays (including Christmas Eve and Christmas Day, 26/12, New Year’s Eve, New Year’s Day, 2/01/2020)
- For any questions please contact us via email contact@katerinapsoma.com or tel. +30 2103314253 (11:00-14:00 CET)
- For shipment in Asia, Africa, Australia or South America please contact us via email: contact@katerinapsoma.com
RETURNS
Returns must be sent back within 5 days of receipt.
Your purchase must be returned in it’s original packaging, in perfect unused condition.
You are responsible for the return & cost of shipping. We only accept recorded packages via courier or National mail. We strongly suggest to contact us prior sending us the parcel in order to validate the process. For returns, a six-month credit note is issued for your next purchase. We do not make any refund.
For returns please contact via email contact@katerinapsoma.
In case you need to exchange your purchase we will be happy to assist you. You can contact us via email contact@katerinapsoma.
If you wish to have a delivery at the rest of the world please contact us at contact@katerinapsoma.com
Note: Returns are not applicable during sale period