Shipping & Returns

During sales period shipping costs may arise.

GREECE


Enjoy FREE shipping, 2-days delivery for all orders.


EUROPEAN UNION

For orders over 180€

Enjoy FREE shipping, 2-8 days delivery depending on destination (you will be notified via email).

For orders below 180€
We offer 2-3 days delivery for 25€ (UPS Express Saver Service)
or
4-8 days delivery for 15€ (Recorded Hellenic Mail)


UK

For orders over 220€

Enjoy FREE shipping, 2-3 days delivery (UPS Express Saver Service)
(you will be notified via email).

For orders below 220€
We offer 2-3 days delivery for 25€ (UPS Express Saver Service)
or
4-8 days delivery for 20€ (Recorded Hellenic Mail)


USA 


5-10 days delivery via ONLY Recorded Hellenic Mail.

Customs and taxes may apply. The recipient of the shipment is responsible for all import fees, if any.



GENERAL

  • Orders are typically dispatched within 24 hours of receipt and need 2-10 days for shipment, depending on destination.
  • Once the order is dispatched, you will be notified for the tracking number of your order via email.
  • All orders are shipped via Recorded Hellenic Mail, or UPS Express Saver Servicey and Geniki Courrier (Greece only).
  • We will contact you via email if there are any issues with your order.
  • All orders are processed during working days. We do not process orders on weekends or holidays (including Christmas Eve and Christmas Day, 26/12, New Year’s Eve, New Year’s Day, 2/01/2020)
  • For any questions please contact us via email contact@katerinapsoma.com or tel. +30 2103314253 (11:00-14:00 CET)
  • For shipment in Asia, Africa, Australia or South America please contact us via email: contact@katerinapsoma.com



RETURNS

Returns must be sent back within 5 days of receipt.

Your purchase must be returned in it’s original packaging, in perfect unused condition.

You are responsible for the return & cost of shipping. We only accept recorded packages via courier or National mail. We strongly suggest to contact us prior sending us the parcel in order to validate the process.For returns we will debit your credit card or pay pal account once we receive and inspect the returned items.

For returns please contact via email contact@katerinapsoma.com or tel. +30 2103314253 (11:00-14:00 CET)

In case you need to exchange your purchase we will be happy to assist you. You can contact us via email contact@katerinapsoma.com or tel. +30 2103314253 (11:00-14:00 CET)

If you wish to have a delivery at the rest of the world please contact us at contact@katerinapsoma.com

Note: Returns are not applicable during sale period